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The Language of Vehicle Sharing

As any other industry, vehicle sharing talks a language that is not 100% clear to newcomers. Since we have been welcoming lots of new players who do not necessarily understand our jargon, we opened this industry glossary which we intend to maintain on a regular basis.
Updated on Jan 20-2019

A2A, Round Trip – a trip type which starts and ends in the same location

A2B, One Way – a trip type which starts in one location and ends in another one predetermined location

A2Z, FF (Free Floating), Trip to Anywhere – a trip which can finish in any location within a predefined territory

Back office, Operator's control center – a multi-functional (usually web-based) component of a vehicle sharing platform used by sharing operators to manage all vehicle and user related operations

CRM – Customer Relationship Management module embedded is in vehicle sharing platform's control center

Consumer vehicle/car sharing service, consumer vehicle/car sharing – vehicle sharing available to any consumer holding a valid driving license

Dashboard – vehicle sharing platform functionality provided via Business Intelligence tool and enabling operators to visually access vehicles and trips status

Exclusive fleet – a pool of vehicles within a consumer vehicle sharing pool available only to employees of a subscribed enterprise

Corporate vehicle/car sharing, Enterprise vehicle/car sharing – dedicated vehicle sharing service available only to employees of a subscribed enterprise, with the ability to control and manage their own drivers/departments/fleets etc.

Fleet Management Platform – vehicle sharing platform functionality enabling operators to manage vehicle fleets via back office


Kick-scooter, electric kick-scooter - a vehicle with a handle bar and a scateboard-like deck on which a person stands when travels. Electric kick-scooters do not require a person to push the ground all the time. Kick scooters are often called Scooters which confuses them with another type of vehicle (see below "Scooter")

Moped - a light motorcycle, can be electric, popular in Europe and mainly called there "scooter"

Operator, vehicle sharing operator – a company running public or enterprise car sharing service

Operator's Owned Fleet – a fleet of vehicles used for sharing services, owned and/or leased by a sharing operator

P2P, Peer to Peer, Crowdsourced Fleet – private vehicles (not belonging to or leased by an operator), which are equipped and serviced according to the operator's standards and used for sharing services

Polygon, geofencing, operational area - a predefined geographical area in which vehicles are allowed to be driven and dropped off unconditionally


Stopover – a paused reservation, when a vehicle is not being driven but is still reserved under the user. Stopover usually applies to A2B and A2Z trips, needs to be forced by a user via the app and is normally charged differently from the driving/riding rate

Scooter, electric scooter - a confusing term, since in Europe it usually refers to small motorcycles, aka mopeds and in USA the term is usually referred to electric kick-scooters (e.g. Xiaomi operated by Bird)

Telematics – a hardware in-vehicle unit that connects it to the vehicle sharing platform

User app, mobile app – a mobile consumer-facing app (iOS and Android) for users subscribed to a sharing operator services

User Management – vehicle platform functionality provided via CRM and enabling operators keep user records

Vehicle Sharing Service(s) – sharing service(s) which vehicle sharing operator sells to users. The services combine software functionality as well as vehicles, parking and other items making vehicle sharing possible

Want to add something or suggest a better explanation?
Drop us a line at katya@gotomobility.com